Why Can't I Open Lessons/Flashcards?
If you are having difficulty when trying to open PDFs on Ellii, this is most likely an issue with your web browser or the PDF viewer attached to your browser.
We suggest checking to see if any updates are needed for your web browser and/or device. Once you have installed these updates, restart your computer and try printing once more.
You can also try accessing Ellii from a different web browser to see if you experience the same issue.
For example, if you normally use Internet Explorer or Safari, please try Google Chrome or Firefox instead, as they will have a different PDF reader installed.
This will help determine if the issue is with your current web browser's PDF reader or not.
We also suggest logging out of your current web browser, clear your browser's cache/history, restarting your computer, logging back in and try opening the lesson(s)/flashcard(s) once more.
If you are still having problems opening a lesson(s) or flashcard(s) after after trying the suggestions above, please contact us for further assistance.